Last updated: 4th June 2025 15:30pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.
Mobile AppWe're making some planned updates to our Credit Card app from 7pm on 5th June to 9am on 6th June.
If you experience any persistent issue with connectivity to the app, please try again following the scheduled ending of the update. Once the update is complete, if your still struggling to access the app it may be because your using an older Android operating system. To access the latest version of our app you’ll need to be on Android 8 or above. More information on how to check which Android version your on and how to update can be found in our online guide. |
Mobile App
• We are currently experiencing a temporary issue with our app, we're investigating this now. We apologise for any inconvenience
• To use our app, your device will need to meet our minimum operating system requirements. See our guide for more information
• If the app has stopped working for you, check out this guide to get back up and running
Live Chat
• Our Live Chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours
Online forms
• Our credit card online forms are working as expected
• Requests are processed within 2 working days
Contact Centre
• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague
Payments
• All payment are being processed as normal
• You can check the timescales for each payment method here
Applications
• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch
Card delivery
• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here
Balance transfers and money transfers
• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed