Last updated: 17th April 2025 12.30pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.
Payments over the Bank Holiday weekendIf you have made a payment by Debit Card in the Virgin Money Credit Card app on 17th April 2025, you may see your payment disappear temporarily on 22nd April 2025.
Please do not worry and there is no need to call us, your payment will show again from 23rd April 2025.
There will be no impact to your account as a result of this. |
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Mobile App
Live Chat
• Our Live Chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours
Online forms
• Our credit card online forms are working as expected
• Requests are processed within 2 working days
Contact Centre
• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague
Payments
• All payment are being processed as normal
• You can check the timescales for each payment method here
Applications
• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch
Card delivery
• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here
Balance transfers and money transfers
• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed