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Last updated: 1st August 2025 19:49pm 
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services. 

 

                  

Issue logging in to our Mobile App

If you've had trouble logging in to our Mobile App, please visit the app store and download the latest version of our app (version 2.10.3). This update should resolve the issue.

We sincerely apologise for any inconvenience caused.

You can still manage your account without the Mobile App, see our guide for more information.

 

 

                  

Mobile App

We're performing maintenance for customers who can view their Current Accounts and Virgin RED in our Credit Card App at present.

Connectivity to these features will be unavailable during this period. We will update customers in the coming days as the maintenance completes

 

 

(Click on one of the options below to expand the drop down)
 

Mobile App

 

 

Live Chat

 

 

Online forms

 

 

Contact Centre

 

 

Payments

 

 

Applications

 

 

Card delivery

 

 

Balance transfers and money transfers

 

 
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