Last updated: 1st August 2025 19:49pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.
Issue logging in to our Mobile AppIf you've had trouble logging in to our Mobile App, please visit the app store and download the latest version of our app (version 2.10.3). This update should resolve the issue. We sincerely apologise for any inconvenience caused. You can still manage your account without the Mobile App, see our guide for more information. |
Mobile AppWe're performing maintenance for customers who can view their Current Accounts and Virgin RED in our Credit Card App at present. Connectivity to these features will be unavailable during this period. We will update customers in the coming days as the maintenance completes |
Mobile App
Live Chat
• Our Live Chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours
Online forms
• Our credit card online forms are working as expected
• Requests are processed within 2 working days
Contact Centre
• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague
Payments
• All payment are being processed as normal
• You can check the timescales for each payment method here
Applications
• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch
Card delivery
• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here
Balance transfers and money transfers
• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed