This article is for the following products:
Sometimes we may need to ask you for documentation in relation to your dispute claim. This might be emails to the retailer, proof of an agreed refund or terms and conditions.
You can write to us at:
Virgin Money Credit Card address: PO Box 10234, Wigston, LE18 9FA
Virgin Atlantic Credit Card address: PO Box 10609, Wigston, LE18 9FA
Please include a covering letter with the following information:
• Your Virgin Money or Virgin Atlantic Credit Card number
• Amount and date of the disputed transaction
• Name of the retailer and details of your purchase or transaction
• Reason for your refund request