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Each claim is dealt with individually. We may ask you for more information in relation to your claim. It also depends on how quickly the retailer responds to our request.
We may give you a temporary refund whilst we're waiting to hear back from the retailer.
Disputes (sometimes called 'chargebacks') can take around 3-5 months to resolve, but in some rare cases it can be longer. We appreciate that these timescales can be frustrating. Getting in touch with the retailer is usually the quickest way to resolve any issues.
If our specialist team have asked you to provide information then please do so within the timeframe requested, or it may impact the outcome of your claim.