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We appreciate this is a difficult time for you. We can update the credit card account for you, cancel any Direct Debits, place a stop on any interest and fees and document the executor information, and stop the credit card.
To do this we'll need details of the executor or person acting on behalf of the estate. We also need either the original death certificate or a certified copy. The certifier should be a Bank or Building Society official, Councillor, Dentist, Police Officer, Solicitor, Teacher or Lecturer. They must not be a relative of the customer, someone living at the customer’s address or someone who was in a relationship with the customer.
The certifier needs to write the following statement on the copy of the document: ‘I certify this document is a true copy of the original.’ along with their full name, signature, daytime contact telephone number and the date. Please make sure that both the document and the certifier's statement and details are clear and legible.
How to provide the death certificate:
We've made it easier for you to send us large or sensitive files. Simply complete this online form and attach a copy of the death certificate - this will be encrypted and securely delivered to us. If you are unable to use the online form to supply the death certificate you can post the original death certificate or a copy to Virgin Money, PO BOX 10234, Wigston, LE18 9FA.