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You will need your password to do a money transfer in the app.
First you’ll need to login to our Mobile App, either using your passcode, touch ID or face ID. If you don’t know your password, you’ll need to log out and then go back to the log in page and select forgot at the bottom left of the screen. (Make sure to cancel any Touch IDs or Face IDs if you have these before logging back in.)
To complete a money transfer:
• Tap the “Payments” icon at the bottom left of your summary screen
• Choose the available rate you wish to select from under your "Make a payment" options
You will then be given some important information to read before you continue, please read these terms carefully.
• Enter the amount you want to send, you can transfer up to 95% of your available credit into your account. Once you confirm this you will be given a quick heads up. Please read these terms carefully and tap "Continue" if you are happy with this.
• Enter your sort code and account number of the bank you want to send the money to. You can only transfer to a UK bank account in your name. Once you confirm this you will be given some important information to read before you continue, please read these terms carefully.
• We will then present back to you the details of your transfer. Please read this carefully and if everything is correct just tap "Confirm transfer"
• Enter your password to confirm the money transfer
The payment normally reaches your account within 2-3 working days