This article is for the following products:
Here’s a quick guide to using our Mobile App:
Summary
On this screen you can view your total credit limit and your spending dial which shows the amount you owe and the amount you can use. There are two icons at the top right of your screen, a ‘?’ icon and a ‘person’ icon:
• The ‘?’ icon takes you to our help centre (which you are in now)
• The ‘person’ icon takes you to where you can update your personal details such home address, telephone number, email address or change your password
Payments
Manage how and when to move money to and from your credit card by selecting the Payments icon, you can:
• Set up a new direct debit or change the amount of your direct debit payment
• Transfer a balance from another credit card or move money to a bank account in your name
• Set up a new Instalment Plan (you’ll see if this option is available to you in this screen)
For other ways to make a payment see here.
You can also request a balance or money transfer in here too, and if eligible, create an instalment plan. For more on instalments, click here.
Card
In the Card screen you can manage all your card needs in once place, you can:
• Temporarily freeze your card if you think you may have lost it
• Report your card as lost or stolen
• Replace a damaged card
• View your PIN instantly
• Manage your credit limit
• Add another Virgin Money credit card to manage in the Mobile App
If your Clydesdale Bank, Yorkshire Bank or B credit card recently had a Virgin Money makeover and you have another Clydesdale, Yorkshire or B card you can now add these.
How to view your PIN
How to freeze your card
How to report your card lost, stolen or damaged
Transactions
You’ll find a list of what you have spent when using your card, since your last statement. If you have used you card to spend recently, a ‘csv’ icon will show in the top right corner. Select the icon to download a copy of your recent transactions.
You’ll also be able to download a copy of your recent and historic statement by clicking ‘your statement’ at the top of the page.
How to download your statement
More
This screen shows you more of what you can do in the mobile app or how to get more help. From this screen you can:
• View your statements
• Access the Cards Help Centre
• View your Credit Card Terms
• Manage your Mobile App settings (where you can set up face id, manage phone notifications and marketing permissions)
For more help when using your Virgin Money Credit Card app go to our Support Guides here