This article is for the following products:
Here’s a guide to using our Mobile App:
Your summary
Here you can see your credit limit, the amount you owe and the amount you have available. There are two icons at the top right of the screen, a 'question mark’ icon and a ‘person’ icon:
• The ‘question mark’ icon takes you to our Help Centre (which you are in now)
• The ‘person’ icon takes you to your profile. Here you can update your personal details including home address, phone number and email. You can also change your password.
Payments
Manage your money by selecting the 'Payments' icon at the bottom of your app screen. Here you can:
• Set up a new Direct Debit or change your Direct Debit payment amount
• Transfer a balance from another credit card or move money to a bank account that's in your name
• Set up a new instalment plan. If you are eligible to set up an instalment plan, it will show as an option. Learn more about instalments
You can request a balance or money transfer here too.
Learn about other ways to make a payment.
Manage
In the Manage screen you can:
• View your card details
• Temporarily freeze your card if you think it's lost
• Report your card as lost or stolen
• Replace a damaged card
• Instantly view your PIN
• Manage your credit limit
• Add another Virgin Money credit card to manage in the Mobile App
Has your Clydesdale Bank, Yorkshire Bank or B credit card recently had a Virgin Money makeover? If you have another Clydesdale, Yorkshire or B card, you can now add these to the app.
How to view your PIN
How to freeze your card
How to report your card lost or stolen
Transactions
This shows you all the card purchases you have made since your last statement. If you have recently used your card, a ‘CSV’ icon will show in the top right corner. Select this icon to download a copy of your recent transactions.
You’ll can also download a copy of your recent and historic statements. To do this, select ‘Your statement’ at the top of the screen.
How to download your statement
More
This section has information about what you can do in the app. Here you can:
• View your statements
• Access the Cards Help Centre
• View your Credit Card Terms
• Manage your Mobile App settings
In the Mobile App settings section you can set up Face ID and manage notifications and marketing permissions.