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There could be a number of reasons why you’ve not received the One Time Passcode (OTP).
• The mobile number we have for you is not up to date. Please contact us to update your details.
• Your mobile phone signal may not be strong enough, check your reception.
• You have wifi calling turned on. If so, some networks block business authorisation text messages. Try turning wifi calling off and request the passcode again.
If you’ve tried the above steps and you’ve still not received the OTP, please contact us .