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If we don't receive the minimum payment when it is due, you will lose any promotional rates on the account with effect from the start of your next statement period.
This includes if you pay late or fail to make your payment all together. If a payment is returned, such as a cheque or Direct Debit and you fail to make a payment using an alternative method, you will lose any promotional rates on the account.
Our Credit Card Terms explain the impact of missing a payment or paying late. If your account shows a late or missed payment, we are unable to reinstate your promotional rate(s).
We understand not everything is black and white, and sometimes things go wrong. If your circumstances have changed, or somethings happened to stop you making your payment on time, and you want to explain why you missed the payment or paid late, please contact us and we can discuss your individual circumstances.
There may be circumstances where you can apply to have your promotional rate reinstated, please fill in our online form and we can take a look for you.