This article is for the following products:
In the first instance contact the retailer, this is usually the quickest way to resolve an issue.
If you are unable to, for instance if a company has gone into administration, then please retain proof of any interaction you had with the retailer (dates of conversations, emails, invoices etc). The quickest way for you to send us the details of your claim is by filling out our online form.
To process a claim, we will need the following information:
• Your Virgin Money or Virgin Atlantic Credit Card number.
• Amount and date of the transaction or purchase.
• Name of the company and details of your purchase or transaction (including description of the goods, invoices, booking reference numbers).
• Reason for your dispute and or refund request.
• Details of how you have tried to resolve this with the retailer (including dates, emails)
• If the dispute is about a service you have not received then please confirm if you or the retailer cancelled the service.
Alternatively you can write to us at:
Virgin Money Credit Card address: PO Box 10234, Wigston, LE18 9FA
Virgin Atlantic Credit Card address: PO Box 10609, Wigston, LE18 9FA