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While only main cardholders can use the Virgin Money Credit Card app, there are many ways additional cardholders can manage their card without the need to call us. We have online forms and telephone banking to allow you to self-serve. If you're an additional cardholder here's how you can manage your card:
Order a replacement card
Use our online form to request a replacement card. Please make sure that you provide your details in the online form.
Order a PIN reminder
Use our online form to request a PIN reminder. This will be sent to the address we have registered for your account. When completing the online request use your personal details, ensuring you enter the last 4 digits of your card. If you are the main cardholder you can view your PIN instantly in the Virgin Money Credit Card app.
Checking the account balance and recent transactions
Contact us and use our telephone banking self-serve options. You can check your balance and recent transactions. As an additional cardholder you'll need to enter your card number and date of birth when prompted. Our telephone banking self service is available 24/7 so you can manage your card whenever you want.
Making a debit card payment
Contact us and use our telephone banking self service to make a debit card payment. As an additional cardholder you'll need to enter your card number and your date of birth when prompted. Then select the option to make a payment. The debit card must be in your name and the payment be less than £750. For higher amounts the main cardholder would need to pay using the app or via bank transfer, for more details see how do I make a payment?
Got a question?
Use our help and support hub to find the information you need or use the search option above. There are some things that only the main cardholder can do, however if you help them manage the account you'll find the information you need to manage your account, such as use our app, complete an online form or call us.
Our telephone banking self service is available 24/7 so you can manage your payments whenever you want.