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Don't worry, it's quick and easy for you to request a replacement card if your existing one is damaged. If it's split or the chip has stopped working, the quickest and easiest way to do this is in the Virgin Money Credit Card app:
How to report a card damaged and request a replacement in the Virgin Money Credit Card app:
• Under 'Your Cards', tap the card image that you want to request a replacement for
• At the bottom of Your Summary screen, tap ‘manage’
• Select "Order a new card"
• Select "My card is damaged"
• You'll need to confirm your address (If your address is incorrect, you'll be asked to contact us via the app)
• If your address is correct, tap to confirm and you'll see "it's on its way" your card will arrive in 7-10 working days.
You can continue to use your old credit card until your new credit card arrives. When your replacement arrives, your PIN will remain the same, you'll need to activate your credit card via the Virgin Money Credit Card app.
Don't have the Virgin Money Credit Card app?
You can complete our online form. You'll need the last four digits of your card when you complete the form.
There are a number of other ways you can find the last four digits of your credit card number.
If you're the main cardholder, check:
• Below the card image on the main screen in the app
• The front page of your statement
If you don’t receive a statement in the post and you can’t access the Virgin Money Credit Card app, you can find the last four digits of your card at the top of the statement reminder email that we send every month, just above the Virgin Money logo.
If you're an additional cardholder and you've used your card recently:
• Ask the main cardholder to check their statement. Your credit card number will be shown on the transaction summary page of the statement if you have used your card recently
• If you’ve not used your credit card for a period of time, and you don’t know the last four digits, please contact us for a replacement
Don't have our app or have access to online?
Please get in touch and we can order a replacement card for you.